Customer Success Advisor

Corporate Overview

Aker Solutions helps the world meet its energy needs. We engineer the products, systems and services required to unlock energy. Our goal is to maximize recovery and efficiency of oil and gas assets, while using our expertise to develop the sustainable solutions of the future. Aker Solutions employs approximately 16,000 people in more than 20 countries.

Are you ready to digitally transform the energy industry? Become part of the journey!
The Energy industry is being transformed by increased access to data and the use of digital technology. At Aker Solutions we strive to stay at the forefront of this change to identify and embrace the new business and operating models made possible by digitalization.

Aker Solutions has established a software business called ix3 (ix3.com) to transform the customer value proposition through leading digital and software offerings. ix3 develops software solutions for accelerating field development projects, automate engineering, accelerate fabrication/construction and optimize asset integrity, safety and performance throughout the life of and oil and gas asset

In order to strengthen its' commercial capability, the ix3 is now looking for Customer Success Advisor to be located in South East Asia.

Responsibilities and Tasks:

  • Provide end user support to internal and external users of Aker Solutions’ Field Development software
  • Support customer delivery and onboarding of Aker Solutions’ Field Operations software
  • Work as a team member in a multidiscipline customer success team, responsible for successful onboarding, delivery and support of Aker Solutions Field Development software.
    • Performing problem analysis and investigation
  • Provide software training to internal and external users of Aker Solutions’ Field Development software
  • Actively provide feedback and assistance to the software development teams for software product improvements
  • Provide end user support (1st line technical support) to internal and external users of Aker Solutions’ Field Development software, including:
    • Responding to various user queries
    • Researching and responding to technical enquiries, pulling on the relevant competency in various departments internally when needed
  • Assist with testing and quality assurance of Aker Solutions software prior to release to clients
  • Contribute to writing and reviewing of technical documentation, such as user manuals
  • Proactively engage with, build and maintain excellent relationship with clients, both internal and external.
  • Proactively alerting customers to product developments and issues
  • Provide end user support to internal and external users of Aker Solutions’ Field Development software
  • Support customer delivery and onboarding of Aker Solutions’ Field Operations software

Qualifications and Personal Qualities:

  • Bachelor’s or master’s degree within computer science, or equivalent experience
  • Experience with 1st / 2nd line software system support
  • Minimum 2 years’ experience within a software support or development environment, preferable with cloud applications on Google Cloud Platform and/or Microsoft Azure.
  • Experience with Jira Service Desc or similar software support software
  • Excellent oral and written communication
  • Structured
  • Excellent team-working
  • Pro-active
  • Adaptable
  • Able to work under pressure and to deadlines

We Offer:

  • Competitive compensation and benefits
  • Good work/life balance
  • Positive work environment with challenging tasks
  • Development opportunities